Frequently asked questions
The most common questions about monitoring your online store. Can't find yours? Get in touch.
Do I need technical knowledge to use it?
No. The platform was built for store owners and e-commerce managers, not for programmers. You add your store, choose what you want to monitor and the system does the rest. If you need more advanced tests, the Visual Editor lets you build custom flows without writing a single line of code.
Does it work with any online store?
Yes. Monitoring works with any store reachable over the internet. We have ready-made templates optimized for WooCommerce and Magento 2, but you can monitor Shopify, Nuvemshop, VTEX, Loja Integrada, Tray or any other platform. Just provide your store’s URL.
Do I need to install anything on my store?
No. Monitoring is 100% external. Our system accesses your store the way a real customer would, from the outside, with no need for plugins, extensions, scripts or any change to your site. Just register the URL and configure the tests.
Can I start for free?
Yes. The free plan is permanent and includes monitoring of 1 site with up to 720 tests per month, email alerts and automatic screenshots. You can create your account now, with no credit card, and start monitoring in under 2 minutes.
Can I cancel at any time?
Yes. There’s no lock-in, contract or penalty. You can upgrade, downgrade or cancel your plan whenever you want, right from the dashboard. If you cancel, your account automatically reverts to the free plan.
What exactly does the system monitor?
The system uses a real browser (Chromium) to simulate a customer navigating your store. It checks whether the home loads, whether search works, whether product pages open correctly, measures response times, detects HTTP errors and JavaScript console errors, and captures screenshots for you to verify visually.
What happens when a problem is detected?
When a test fails, the system automatically creates an incident with a severity level and sends an instant notification through the channel you configured: email, Discord or webhook. You get the alert and can act before the problem affects more customers.
Does monitoring affect my store’s performance?
No. Each test simulates a single user accessing your store, the equivalent of a real visit. The volume of traffic generated is insignificant compared with the normal traffic of an active store. Your store suffers no perceptible impact.
Does the system replace my technical team?
No. The system complements your team. It works like an automated watchman that detects problems quickly and alerts whoever needs to act. Fixing them remains the responsibility of your team or agency. The gain is in response time: you discover the problem in minutes, not hours.
How does billing work?
Paid plans are billed monthly by credit card, securely processed by PagBank (PagSeguro). You can change or cancel your plan at any time. There are no hidden fees, penalties or lock-in contracts.
Is it possible to monitor more than one store?
Yes. The number of sites you can monitor depends on the plan you choose. Professional allows up to 5 sites, Advanced up to 15 and Enterprise up to 50 sites simultaneously, each with its own tests, schedules and alerts.
What is the Visual Test Editor?
It’s a tool that lets you create custom tests visually, without code. You assemble a flow of actions like "open page", "click button", "fill in the search field", "check that the product appears". Ideal for testing critical flows like checkout, customer login, coupons and forms.
Still have questions?
Create your free account and see it in practice — or talk to our team.